Building Operational Excellence as a Core Differentiator
The briefing note is a case study on operational excellence path adopted by a microfinance-oriented thrift bank in the Philippines.
Mar 4, 2014
Agent Network Evolution: From License to Live
When the champagne bottle is popped for the successful launch of a digital financial service (mobile money/ agent banking) agent network, nobody – hopefully, with the exception of the agent network manager (ANM) – seems to appreciate the efforts behind ensuring the product launch is premised on an immediate start in transactions. This is paramount […]
Feb 6, 2014
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