Tag: Quality

The briefing note is a case study on operational excellence path adopted by a microfinance-oriented thrift bank in the Philippines.

When the champagne bottle is popped for the successful launch of a digital financial service (mobile money/ agent banking) agent network, nobody – hopefully, with the exception of the agent network manager (ANM) – seems to appreciate the efforts behind ensuring the product launch is premised on an immediate start in transactions.  This is paramount […]