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Tag: SMART campaign
Mission-Focused Decision Making at ASKI – A Case Study on Social Performance Management
This case study traces ASKI’s one-year journey to strengthen its capacity to track and report on its progress to attain its mission.
Aug 25, 2015
What Makes ServQual a Distinctive Tool for Client Protection?
This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection.
Jul 12, 2012
Client Protection Lessons for the Microfinance Sector
This Note explains how clients perceive ‘client protection’ and what the stakeholders can do to fulfil clients’ expectations for protection on financial matters.
Jun 19, 2012
Amit Garg and Anirban Roy