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Tag: Staff incentives
SPM Case Study: Nirantara – Building a Sustainable Social Enterprise
In this note, SPM intervention led to significant improvement in staff productivity, client dealings through functional literacy programmes, and focus on social orientation through provision of non-financial services.
Sep 9, 2010
SPM Case Study: Sambandh – Building Client Relationships
MicroSave recently conducted SPM assessment on Sambandh, which brought out the strengths and weaknesses of the organisation and areas for improvement in process optimisation, credit risk management and incorporating social indicators etc.
Sep 9, 2010
SPM Case Study: Asirvad – The Balance of Social Aspirations and Financial Realities
In this note, SPM intervention led to improvements in product design, client protection, staff incentives, transparency, professional quality services, and sustainability with a goal of increasing outreach to the unbanked.
Sep 9, 2010
Employee Relationship Marketing
Employee Relationship Marketing (ERM) is the process of creating, maintaining and enhancing strong, value-laden relationships with staff. This note focuses on various facets of ERM.
Jan 21, 2005