Tag: Staff training

In this video series-2 Roger Voorhies Founder and Former CEO, Opportunity International Bank of Malawi (OIBM) talks about the core focus areas that led to the development of OIBM as an institution. He stresses upon building a committed team around core values i.e. respect for poor, integrity etc.

In this note, through SPM diagnostics, MicroSave helps MFIs to prioritise and choose concrete steps to take in the implementation of proposed SPM improvements.

In this video, Pamela Champagne, Consultant, ShoreBank International, explains the importance of process mapping for MFIs and the benefits these could provide to the MFIs. Pamela emphasises that process maps can be used for various purposes such as staff training and orientation, to help visualise processes in their future state without making major capital investment […]

In this video, MSC interviews Equity Bank team who talk about the personal and professional qualities of a successful loan officer. Rating high on everybody’s list is the good inter-personal skills, good analytic skills and humility and commitment to their work. This episode also asks credit officers to share their field experiences. Further, Fredrick Njoroge […]

In this video series-2, Richard Turner, former Chief Credit Officer, ShoreBank, ends his argument by explaining the last circle: Management. Here he talks about the importance of analysing management capacity when making lending decisions. He further explains the need to make alternative projections before writing loans up for approval.

In this video, Equity Bank team shares the challenges faced while developing Biashara Imara – an individual loan product in Kenya for people with low earnings – and what steps did they take to overcome the initial glitch. Further the branch manager attributes Biashara Imara’s success on its excellent performance based on various parameters such […]