Tag: Women agents

We explore the importance of digitization for MFIs and the impact of microfinance in empowering women in Bangladesh through our concept of “Financial Services Space”.

This briefing note introduces MSC’s gender centrality framework and explains how financial service providers and policymakers can help to promote the gender equality.

The agency banking channel, which has been the backbone of financial inclusion efforts in India, is yet to succeed in serving as many women as men. Watch the video to know the experience of women business correspondents in India.

The blog highlights why India needs more women business correspondent agents

Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other underserved populations than their male counterparts. These are often cited conclusions from a series of qualitative studies in India, Zambia, and other markets across Asia and Africa. At the same time, we still […]

The key insights from MicroSave study offer a glimpse of how gender can impact customer experience in mobile money. These findings also offer important insights for agent network managers.