Impact of COVID-19 on banking agents in Bangladesh

On 11th March, 2020, WHO declared COVID-19 a global pandemic. Given the nature and extent of the outbreak, Aspire to Innovate (a2i) Bangladesh and MSC initiated a study to understand its impact on banking agents. Based on the study, this report provides recommendations to help build resilience to the pandemic.

In recent years, agent banking in Bangladesh has gained tremendous impetus to drive financial services and accelerate financial inclusion. The Aspire to Innovate (a2i) program, through MSC, commissioned a study to gauge the impact of the COVID-19 pandemic on banking agents. This report provides recommendations for the Ministry of Social Welfare and Banks to help build resilience to the pandemic.

You can access the online discussion here.







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Written by


Samveet Sahoo

Senior Manager

Diya Chatterjee


Sunil Bhat

Associate Partner