This briefing note presents key lessons learned from MicroSave’s work with its Action Research Partners (ARPs) on pilot testing new financial services.

MicroSave’s goal is to promote the development of high-quality financial services for poor people. This report documents the progress made under the Action Research Programme during 2002.

This note documents the lessons learned in 2002 under the Action Research Programme of MicroSave. The note focuses on responsiveness towards clients concerns as a key to profitability.

This paper presents key lessons learned from MicroSave’s work with its Action Research Partners on pilot testing new financial services.

This report summarizes lessons learned from MicroSave’s Action research Program

This note focuses on understanding of processes and costs structures which in turn facilitates improvements in efficiency and allows more informed pricing decisions to be made.

This note highlights the lessons learned from MicroSave’s Action Research Programmes in Eastern and Southern Africa in terms of costing and pricing of financial services.

This report documents the progress made under the Action Research Programme during 2001 and 2002.