This note proposes to focus on clients’ needs rather than on institutions or products. The...
Michael McCord and Sylvia Osinde
This paper summarizes the interventions of Microcare, a not-for-profit organisation involved in the provision of...
Examines what lessons can be learned from staff incentive schemes from Latin America, Eastern Europe...
David Cracknell and Henry Sempangi
This note focuses on understanding of processes and costs structures which in turn facilitates improvements...
This note lays out the principles and steps for designing effective staff incentive schemes. The...