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Theme: Client Protection
The Four Zones: A Missing Chapter in the Financial Inclusion Guidebook
The blog focuses on the four personas that represent the majority of the mass market that has been the target for financial inclusion in India
May 23, 2017
Do Financial Service Providers Really Understand Savings Group Members?
Do Financial Service Providers really understand the needs and perspectives of savings group members in Kenya, Tanzania and Uganda?
Apr 4, 2017
Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 2
Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 2 of this BN explains the last two pillars viz. staff involvement and investment in resources.
Jul 13, 2016
Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 1
Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 1 of this Briefing Note (BN) explains the first two pillars viz. Board commitment and management’s role.
Jul 12, 2016
PMJDY: Milestones Reached, Yet Miles to Go – Customer Side Story Part 1
This blog highlights the demand-side findings of the final round of Pradhan Mantri Jan Dhan Yojana assessment (Wave III), conducted in December 2015.
Apr 13, 2016
Democratising Financial Services
In addition to Aadhaar, the India Stack is likely to transform payments, financial services and consumer protection in India.
Apr 12, 2016
Puneet Chopra, Paresh Rajde, Vivek Anand, Samveet Sahoo and Partha Ghosh