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Theme: Client protection

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Jul 12, 2012

Anurodh Giri, Sonal Agrawal and Jesila Ledesma

Developing a Tool to Assess Client Protection

This Note highlights the steps required to implement the ServQual tool, the rigorous process taken...
Jul 10, 2012

Amit Garg and Anirban Roy

Client Protection Lessons for the Microfinance Sector

This Note explains how clients perceive 'client protection' and what the stakeholders can do to...
Jun 19, 2012

Jesila Ledesma and Johan N. Diaz

A Closer Look at Multiple Borrowing in the Philippines

This Note presents summary results of a study which looked at this phenomenon in the...
Dec 2, 2011

Jesila Ledesma and Johan N. Diaz

Over-indebtedness in the Philippines: Clients’ perceptions

This research aims to provide market information to financial institutions on over-indebtedness in order to...
Dec 1, 2011

Sylvia Osinde, Leonard Mutesasira and Nthenya Mule

Potential for Leasing Products: Asset Financing for Micro – &...

This study explores the potential for the development of products specifically targeted towards asset finance...
Nov 1, 2011
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