Graham Wright and Evelyn Stark
The blog highlights MicroSave’s journey till now in propagating Customer-centric approach and how we are...
Graham Wright and Evelyn Stark
Understanding customer demand is not enough to deliver mass financial inclusion or even a successful...
Graham Wright and Evelyn Stark
In recent years Human Centred Design has become a new focus area in the financial...
Akhand Tiwari, Irene Wagaki and Nandini Harihareswara
This blog explores the factors that gave rise to the DFS sector in Zambia in...
Akhand Tiwari and Irene Wagaki
Based on over 1,200 digital financial services (DFS) agent interviews conducted between July and August...