George Muruka and Ian Robinson
Do Financial Service Providers really understand the needs and perspectives of savings group members in...
Priyank Mishra, Akshat Pathak, Richa Valechha, Mohit Saini, Avantika Kushwaha, Shreya Gupta, Meenal Malik, Saborni Poddar and Rajnish Kumar
This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including...
Vera Bersudskaya and Mike McCaffrey
A person cannot decide to use a financial service until it has been extended within...
This blog shows how providers should track their agent inactivity carefully to understand its causes...
Vera Bersudskaya and Mike McCaffrey
This article summarizes recommendations from a newly released paper titled “Agents Count”, containing some initial...