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Resource Type: Briefing notes

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Jul 12, 2012

Anurodh Giri, Sonal Agrawal and Jesila Ledesma

Developing a Tool to Assess Client Protection

This Note highlights the steps required to implement the ServQual tool, the rigorous process taken...
Jul 10, 2012

Premasis Mukherjee and Jitendra Balani

Insurance Through Bank Agents: How Can It Be Done?

Insurance sourcing through bank agents is becoming increasingly popular. This Note suggests one perspective- how...
Jul 5, 2012

Jitendra Balani and Premasis Mukherjee

Agent Banking and Insurance: Is There A Value Alignment?

In this Note, we discuss the potential value for stakeholders in a situation where insurance...
Jun 29, 2012

Soumya Harsh Pandey

Risk Management for MFIs – II

This Note discusses how to calculate risk scores; how to develop and use risk monitoring...
Jun 27, 2012

Soumya Harsh Pandey

Risk Management for MFIs – I

This Note focuses on understanding the risk function and its difference from internal audit. It...
Jun 20, 2012
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

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