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Tag: Agent monitoring
WhatsApp with Agent Monitoring and Support?
While leveraging social media as a support tool could be a cheaper and more efficient way that takes advantage of technology to support agents, it does not work for agents who do not have smartphones.
Oct 21, 2018
Customer Support for E/M-Banking Users
E/M-banking systems depend on above all on clients’ trust. This Note examines various dimensions around enhancing customer experience.
Aug 21, 2012