The 2015 ANA Zambia country report indicates that owners find the mobile money business fruitful but the research also indicates that there is high turnover amongst the operators. This blog highlights the volatility of this market and how training agents can help to provide a consistent, high-quality customer experience.
Agent Network Accelerator Survey – Zambia Country Report 2015
Based on over 1,200 digital financial services (DFS) agent interviews conducted between July and August 2015, the ANA Zambia report, funded by UNCDF MM4P Programme, highlights findings on the DFS agent landscape in Zambia covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.
Relative risk to the savings of the poor in Rajasthan
In order to understand how poor people save and the relative risks involved, MicroSave conducted a study in three different Indian states – Rajasthan, Uttar Pradesh, and Tamil Nadu this past year. This paper highlights learning from Rajasthan.