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Tag: Bihar
The Curious Case of Missing Agents in Rural India
This note highlights the survey conducted by MicroSave covering five districts of U.P and Bihar, to ascertain the real presence of CSPs and their activity levels.
Jan 24, 2014
Akhand Tiwari, Mukesh Sadana, Puneet Chopra and Lokesh Singh
Lessons from CSMs: Agent Perspectives
This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be very helpful in taking the pulse of its agents or customer service points (CSPs).
Nov 18, 2011