Not Just Another Startup Accelerator in India: How the Financial Inclusion Lab is Shining a Light on Underserved Customers
This blog talks about the Financial Inclusion Lab accelerator program, which is supported by some of the largest philanthropic organizations across the world – Bill & Melinda Gates Foundation, J.P. Morgan, Michael & Susan Dell Foundation, MetLife Foundation and Omidyar Network.
The first assessment (Wave-I) was conducted in November and December 2014 across 41 districts in 9 states, wherein a total of 2,039 BM locations and 8,789 beneficiaries were surveyed. BMs were assessed on dimensions such as availability, transaction readiness, dormancy, branding of outlets, number of transactions etc. The customers were asked questions about their experience on aspects such as first bank account under PMJDY, receipt of RuPay card and availability of Aadhaar and its linkage in PMJDY account.
Responsible digital finance: Seven customer risks that need attention now
This blog reviews current evidence on customer risks, including nationally representative quantitative surveys from the Financial Inclusion Insights (FII) studies and the Agent Network Accelerator (ANA) studies conducted by InterMedia and The Helix Institute. It also draws on findings from four consumer protection-focused country case studies (Bangladesh, Colombia, Philippines, and Uganda