In 2022, MSC focused on several sectors, including MSMEs, agriculture, microfinance, gender, youth, climate change, and digital finance. Most of our work revolved around using digital payments to arm people from the low- and moderate-income (LMI) segment and build their resilience. We are delighted to reshare our most-read blogs in 2022.
India: Impact of COVID-19 on Business Correspondents
This report highlights the impact of COVID-19 on business correspondent (BC) agents in India and the issues they faced while delivering financial services in the wake of the pandemic. It also offers policy recommendations to help BCs offer uninterrupted services.
Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.