Tag: CICO networks
India: Impact of COVID-19 on Business Correspondents
This report highlights the impact of COVID-19 on business correspondent (BC) agents in India and the issues they faced while delivering financial services in the wake of the pandemic. It also offers policy recommendations to help BCs offer uninterrupted services.
Jun 11, 2020
Aakash Mehrotra, Abhishek Anand, Gayatri, Manoj Nayak, Mohak Srivastava, Nitish Narain, Surbhi Sood and Shobhit Mishra
Jun 11, 2020
Aakash Mehrotra, Abhishek Anand, Gayatri, Manoj Nayak, Mohak Srivastava, Nitish Narain, Surbhi Sood and Shobhit Mishra
CICO Agents: The under-valued “first responders”
Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.
Apr 15, 2020
Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra