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Tag: Client protection principles

Jesila Ledesma and Annielyn Obedoza-Pangan

Developing a Tool to Measure Client Satisfaction and Protection

This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons...
Jul 2, 2015

Veena Yamini and Sunil Bhat

Responsible Finance: Concepts and Challenges

This Note highlights the relationship between responsible finance, social performance management and client protection and...
Jul 20, 2012

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Jul 12, 2012

Amit Garg and Anirban Roy

Client Protection Lessons for the Microfinance Sector

This Note explains how clients perceive 'client protection' and what the stakeholders can do to...
Jun 19, 2012
Video

Kate McKee

Client Protection Campaign The Role Of Providers

In this video, Kate McKee, Senior Advisor, CGAP, talks about Client Protection Campaign launched by...
May 28, 2009
Video

Kate McKee

Six Core Principles Of Client Protection

In this video, Kate McKee, Senior Advisor, CGAP, explains the six core principles of client...
May 26, 2009
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
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Expertise
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  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
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  • Partners

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