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Tag: CSMs
Managing Channel Satisfaction in Agent Banking
This Note covers the major areas where an agent’s input would be valuable to ANMs seeking to improve their mobile money products, services and delivery channels.
Nov 17, 2011
E/M-Banking Booklet: Volume IV
The E/M-Banking Volume IV is the eighth publication under the (OPE) Series. This compendium examines aspects of costing and pricing of financial services from the perspective of users, intermediaries and banks.
Oct 14, 2011