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Tag: Customer centric

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

The blog highlights MicroSave’s journey till now in propagating Customer-centric approach and how we are...
Feb 10, 2016

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

Understanding customer demand is not enough to deliver mass financial inclusion or even a successful...
Feb 10, 2016

Graham Wright and Evelyn Stark

The Ebb and Flow of Customer-Centricity in Financial Inclusion Part...

In recent years Human Centred Design has become a new focus area in the financial...
Feb 4, 2016

Lokesh Singh and Ankush Khanna

Can “Behavioural Science” Bell Scheme Design Cat? Insights from Exploratory...

The blog highlights the complexities involved in Public Distribution System and why it is imperative...
May 27, 2015

Graham Wright

Over the counter transactions – Liberation or a trap? Part...

This blog looks at the not inconsiderable drawbacks of OTC-based operations concluding that value proposition...
Dec 22, 2014

Amir Syed

In this blog, Amir Hamza shares the experiences on how the Aadhaar story is unfolding...
Sep 27, 2013
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
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  • Partners

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