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    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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Tag: Customer protection

Lokesh Singh, Mukesh Sadana and Manoj Sharma

Are the $2 Billion Annual Savings Arising from PAHAL Real?

Are the $2 Billion Annual Savings Arising from PAHAL Real? The blog examines the performance...
Oct 15, 2015
Video

Graham Wright

Over the Counter (OTC) Transactions: In Whose Interest? Part 2

In this the second of three videos they discuss: 1. How can we better track...
Aug 10, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Graham Wright

Over the counter transactions – Liberation or a trap? Part...

This blog examines the implications of OTC for providers and customers – many of which...
Dec 9, 2014

Graham Wright and David Cracknell

Customer service – More than just smiles

What role does customer service play for any market-led financial institution? Here the author shows...
Aug 28, 2014

MSC

The OTC trap – Impact on the business case for...

Mobile money providers in Uganda are well aware of the OTC trap and its implications....
Aug 12, 2014
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