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    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

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    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

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Tag: Customer protection

Lokesh Singh, Mukesh Sadana and Manoj Sharma

Are the $2 Billion Annual Savings Arising from PAHAL Real?

Are the $2 Billion Annual Savings Arising from PAHAL Real? The blog examines the performance...
Oct 15, 2015
Video

Graham Wright

Over the Counter (OTC) Transactions: In Whose Interest? Part 2

In this the second of three videos they discuss: 1. How can we better track...
Aug 10, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Graham Wright

Over the counter transactions – Liberation or a trap? Part...

This blog examines the implications of OTC for providers and customers – many of which...
Dec 9, 2014

Graham Wright and David Cracknell

Customer service – More than just smiles

What role does customer service play for any market-led financial institution? Here the author shows...
Aug 28, 2014

MSC

The OTC trap – Impact on the business case for...

Mobile money providers in Uganda are well aware of the OTC trap and its implications....
Aug 12, 2014
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
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  • Customer protection and engagement for responsible finance
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