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Tag: David Cracknell
Delivering Quality in Financial Services – Redefining Customer Service
In addition to Aadhaar, the India Stack is likely to transform payments, financial services and consumer protection in India.
Apr 12, 2016
Guiding Financial Institution Strategy: Working on Small Data
It is remarkable how little use is being made of ‘small data’ ― the information that is directly available on a financial institution’s customer base, from the banking system itself.
Apr 11, 2016
Predictions for Regulators of Digital Financial Services
The author predicts the future of mobile money based on his experiences, market insights and observations from working many years within the mass financial sectors and in Digital Financial Services.
Apr 4, 2016
The Safaricom M-PESA Pilot Test
This Note highlights one of the least recognised success factors – the careful pilot testing of the M-PESA solution. The Note highlights the key lessons learned through the pilot-test.
May 25, 2015
Strengthening SACCO Societies in Kenya
In this video, MSC’s David Cracknell speaks in length about the initiatives to support SACCO Societies in Kenya. He further mentions how MicroSave in cooperation with Sacco Societies Regulatory Authority (SASRA) in Kenya will be introducing training curriculum for credit, delinquency management and Institutional risk.
Sep 8, 2014
Customer service – More than just smiles
What role does customer service play for any market-led financial institution? Here the author shows why excellent customer service must be a “prime directive” for any market-led financial institution.
Aug 28, 2014