Graham Wright, David Cracknell, Nick Hughes and Brian Richardson
The note highlights the reasons as to why should low income segment prefer technology—if it...
Trevor Mugwang and David Cracknell
This note draws on the experience of MicroSave’s Action Research Partners (ARPs), involved in providing...
Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
This note discusses process mapping - a technique that makes workflows visible. This note outlines...
David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Chassin and Graham Wright
Under its Action Research Programme, MicroSave learns and disseminates lessons relating to market-led microfinance. This...
A key challenge for many financial institutions is to provide high quality services at a...