Under its Action Research Programme, MicroSave learns and disseminates lessons relating to market-led microfinance. This note documents lessons learned during 2004. It analyses the progress made using MicroSave tools like – process mapping, risk management, customer service, branch based costing, pricing, pilot testing, and institutionalising toolkits. The note also looks at other related aspects like- system usage and capacity, electronic banking and the institutional aspects.

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