In this video Stuart Rutherford – Founder of SafeSave, a microfinance institution in Bangladesh talks about the competition in Bangladesh, delinquency management and the key challenges in addressing it. Attributing the emergence of various MFIs as one of the reasons for defaults, Stuart discusses the clients’ behaviour towards payment patterns.
In this video series-7 on Joint Liability Group Lending Kabir Kumar, Microfinance Analyst, CGAP, introduces Delinquency Management Process of Spandana, India. This video shows how Spandana ensures the repayment problems are caught early and how it has been able to maintain excellent portfolio quality. At this stage of lending cycle, the field officer along with […]
In this video series-2, Richard Turner, former Chief Credit Officer, ShoreBank, taking the discussion further on delinquency loans advises loan officers to follow a certain code of conduct when they are sure the loans have become a problem. Richard cautions loan officers to treat a problem loan with patience and time if a loan officer […]
In this video series-1 on delinquency loan, Richard Turner, former Chief Credit Officer, ShoreBank, shares his observations on psychological aspects of managing problem loans and treating them as a learning experience. Richard stresses upon the need to identify problems at the monitoring stage only before they become full-fledged problem loans. He lists out the key […]
In this video series-2, Richard Turner, former Chief Credit Officer, ShoreBank, continues the session on monitoring visit by focusing on financial numbers of the enterprise and the profile of clients that the business is catering to. He adds that if 60% of the clientele is government agencies then the credit officer should review the receivables […]
In this video series-1, Richard Turner, Former Chief Credit Officer, ShoreBank, shares his experience on how to prepare and manage an effective monitoring visit. Turner explains the importance of preparation prior to the visit. While at the visit, he outlines the dos and don’ts for the loan officer to get the most out of the […]