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Tag: Digital financial services

Puneet Chopra

What Will It Take To Deliver ‘Direct Benefits / Cash...

This PB highlights the vital elements of policy changes and actions that would be necessary...
Jan 1, 2013
Video

Nitin Garg

Channel Satisfaction Measurement and Mangement (CSM) in M-Banking

Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool...
Dec 12, 2012
Video

Santhosh Thiruthimana

Mobile money and partnership models

“All mobile banking deployments are categorised either into bank-led and non-bank led models. Another way...
Dec 5, 2012
Video

Puneet Chopra

Role of Agent Network Manager and Newer Partnerships

An expanded basket of m-banking product mix for customers and agents cannot be offered by...
Dec 5, 2012
Video

Goulven Bescond

Customer focused Product Development

“Goulven Bescond, Project Director, Mobile Moneey at eservGLOBAL talks about the factors that are taking...
Dec 4, 2012
Video

Jaspreet Singh

Agent and Customer Service – A key to M-Banking distribution...

The m-banking agent or customer service point plays a pivotal role in the success of...
Nov 9, 2012
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