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Tag: Digital financial services

Denny George, Nitish Narain and Vartika Shukla

Training E/M-Banking Agents: What is Missing?

This Note briefly discusses the reasons for negative feedback received often on agent training, the...
Nov 1, 2012
Video

Deepak Chandnani

Learnings on customer behaviour, product uptake and agent management

Deepak Chandnani, CEO of Obopay Inc., talks about their partnership with Nokia and their m-banking...
Sep 12, 2012

David Hunter

Agent network for remittances and mobile wallets

David Hunter is the CEO of Ukash, a three-party payment scheme which allows people to...
Sep 12, 2012
Video

Balachandran Unni

Customer adoption for mobile banking solutions

“Customer adoption has been one of the key challenges with most of the mobile banking...
Sep 12, 2012

Puneet Chopra, Manoj Sharma and Mukesh Sadana

Is the Business Correspondent Model in Policy Paralysis?

This Policy Brief examines the recent shift in policy direction for the business correspondent model...
Sep 1, 2012

Priyank Mishra

Customer Service Through Call Centres

This Note details the role played by call centres in reaching out to customers targeted...
Aug 22, 2012
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