Coping with COVID-19 – A demand-side view from Uganda
MSC conducted a research study to assess what the low- and middle-income (LMI) segments in Uganda understand about COVID-19 in terms of awareness, preventive measures being taken, gender dynamics at play in their households, and the use of digital financial services during this time. We present our findings in this report.
Is it the right time to push for wallet interoperability in Bangladesh?
Covid-19 is impacting people’s lives in multiple ways. With restrictions on movements and fear of getting infected, people are staying homes. While this is the right thing to do, one still need to purchase household essentials and send money to relatives who need it. Essential services industries also need constant cash flows and payments. Jamal […]
Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.
Digital financial inclusion for rural women of Bangladesh
With the rise of digital financial services, the gender gap in access to formal financial services has narrowed by the day. Digitization of the Primary Education Stipend Program (PESP) is one of the many examples where the Government of Bangladesh has used DFS to increase women’s access to financial services.
When inclusion is not inclusive: What needs to change to achieve meaningful financial Inclusion for women
Financial inclusion sector’s combined efforts have not succeeded in making an impact on women. Mainly for reasons – significant variations in their behaviour and ecosystem players generally overlooking gender centrality in the design of financial products and services