Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.
When inclusion is not inclusive: What needs to change to achieve meaningful financial Inclusion for women
Financial inclusion sector’s combined efforts have not succeeded in making an impact on women. Mainly for reasons – significant variations in their behaviour and ecosystem players generally overlooking gender centrality in the design of financial products and services
Launch of the digital credit report in Kenya- First English webinar in our series
Speakers from SPTF, MSC and the Smart Campaign discuss the key insights from the analysis of digital credit in Kenya and the recommendations from the newly launched report ‘ Making Digital Credit Truly Responsible’.
Financial Inclusion of low income earners- A Fintech success story
Bernie Akporiaye launched MaTontine in 2015. His objective was to provide a digital financial services platform so as to unlock access to financial services for the financially excluded in Africa. MaTontine goes back to a system used all over Africa called Tontines in Francophone Africa and sometimes called saving circles in other parts of Africa. Read more about this success story.
Gender centrality of mobile financial services in Bangladesh
This consumer behavior research aims to investigate why this is so, examining the gender centrality in digital financial services (DFS) in Bangladesh. The study focused only on mobile financial services as the most prevalent form of DFS in Bangladesh.