Bank and mobile money agents have grown to become key access points for financial services. However, there exist challenges and costs that make it hard for providers to efficiently manage this channel. Shared agent networks ease these challenges for providers while improving the business case for agents. This video highlights our perspectives on shared agent network models.
Perspectives on shared agent networks from emerging economies
Shared agent networks help providers to reduce the cost of platform management and maintenance, agent training and monitoring, as well as improved liquidity management – particularly in fully interoperable environments. Read more about how formal and informal shared agent networks are helping to deepen financial inclusion in emerging markets.