Tag: MIS
Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 2
Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 2 of this BN explains the last two pillars viz. staff involvement and investment in resources.
Jul 13, 2016
Lessons from CSMs: Customer Perspectives
This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.
Nov 25, 2011
Individual Lending Booklet
This is the fifth publication under the (OPE) Series. This booklet brings together a set of brief publications which extract key lessons from MicroSave’s rich expertise on individual lending issues.
Feb 15, 2011
Microfinance in a Dynamic Market: Financiera CREAR Peru Part 1
In this video series-1 Marcos Corrales, manager of Financiera CREAR’s Lima regional branch (Peru), talks about the success factors that contributed to the strong growth and performance of their lending activities. Peru is one of the most dynamic microfinance markets in the world. Marcos, who heads seven branches, tells that they started as an NGO […]
Feb 7, 2011
Internal Audit and IT-Based MIS System
In this note, Microfinance is all about managing operations and risk, and therefore requires an efficient monitoring system. IT-based MIS is can therefore significantly enhance the capability of internal auditors.
Sep 14, 2010
Institutional Risks
In this video, Martin Holtmann, Head of the Microfinance Unit in the IFC’s Global Financial Markets Department, discusses the kind of risks MFIs face. Elaborating on the risk factor, Martin says liquidity risk and interest rate risk is low for MFIs that are only into lending business. He further explains the risks that are important […]
Nov 3, 2008