Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 2 of...
Ritesh Dhawan, Minakshi Ramji and Nitin Garg
This Note focuses on feedback received from customers on the product offering, customer service, and...
This is the fifth publication under the (OPE) Series. This booklet brings together a set...
In this note, Microfinance is all about managing operations and risk, and therefore requires an...
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