Priyank Mishra, Akshat Pathak, Richa Valechha, Mohit Saini, Avantika Kushwaha, Shreya Gupta, Meenal Malik, Saborni Poddar and Rajnish Kumar
This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including...
Priyank Mishra, Vivek Gupta, Akshat Pathak, Samveet Sahoo and Puneet Chopra
KYC harmonization study was undertaken to analyze the existing Know Your Customer (KYC) practices of first-time...
Puneet Chopra, Paresh Rajde, Vivek Gupta, Priyank Mishra and Akshat Pathak
The authors discuss how Aadhaar-enabled e-KYC could be beneficial in accelerating uptake and the usage...
Venkat Attaluri and Priyank Mishra
This briefing note, discusses in detail, the key strategic and operational factors behind the success...
This Note details the role played by call centres in reaching out to customers targeted...