Tag: Priyank Mishra

Demonetisation and digitisation – A diagnostic study

This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including cheques) along with the barriers (behavioral and functional) they faced in uptake and usage of cashless solutions.

Mar 9, 2017

Priyank Mishra, Akshat Pathak, Richa Valechha, Mohit Saini, Avantika Kushwaha, Shreya Gupta, Meenal Malik, Saborni Poddar and Rajnish Kumar

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KYC harmonisation study

KYC harmonization study was undertaken to analyze the existing Know Your Customer (KYC) practices of first-time customer on-boarding by service providers (Banks, Mobile Network Operators, Mobile Money Operators, and Pre-paid Payment Instrument issuers) with respect to the prevailing regulatory landscape.

Aug 20, 2016

Priyank Mishra, Vivek Gupta, Akshat Pathak, Samveet Sahoo and Puneet Chopra

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e-KYC and the India Stack – A Transformative Blueprint for Emerging Markets

The authors discuss how Aadhaar-enabled e-KYC could be beneficial in accelerating uptake and the usage of digital financial services in India.

Mar 31, 2016

Puneet Chopra, Paresh Rajde, Vivek Gupta, Priyank Mishra and Akshat Pathak

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Success Factors of Equity Bank’s Agency Banking

This briefing note, discusses in detail, the key strategic and operational factors behind the success of Equity Bank’s agency banking model.

Apr 29, 2013

Venkat Attaluri and Priyank Mishra

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Customer Service Through Call Centres

This Note details the role played by call centres in reaching out to customers targeted through FI initiatives, and the considerations and challenges which go into managing these call centres.

Aug 22, 2012

Priyank Mishra

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Exploring dormancy in no frills savings accounts in Rajasthan

This MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.

Aug 26, 2011

Akhilesh Singh, Anurodh Giri, Priyank Mishra, Raunak Kapoor, Sachin Bansal and Sharad Bangari

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Tag: Priyank Mishra

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