Tag: Priyank Mishra

This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including cheques) along with the barriers (behavioral and functional) they faced in uptake and usage of cashless solutions.

KYC harmonization study was undertaken to analyze the existing Know Your Customer (KYC) practices of first-time customer on-boarding by service providers (Banks, Mobile Network Operators, Mobile Money Operators, and Pre-paid Payment Instrument issuers) with respect to the prevailing regulatory landscape.

The authors discuss how Aadhaar-enabled e-KYC could be beneficial in accelerating uptake and the usage of digital financial services in India.

This briefing note, discusses in detail, the key strategic and operational factors behind the success of Equity Bank’s agency banking model.

This Note details the role played by call centres in reaching out to customers targeted through FI initiatives, and the considerations and challenges which go into managing these call centres.

This MicroSave research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.