Contact us
Tag: Social performance management
Client Protection Campaign The Role Of Providers
In this video, Kate McKee, Senior Advisor, CGAP, talks about Client Protection Campaign launched by the MFIs. Kate shares that MFIs have come together for the support of client protection and it includes providers, international organisations, donors, individuals etc. All have come together to raise awareness for client protection and support learning process across the […]
May 28, 2009
Six Core Principles Of Client Protection
In this video, Kate McKee, Senior Advisor, CGAP, explains the six core principles of client protection for responsible finance, namely, Transparency, Suitability of Product, Appropriate Collection Practices, Staff Ethics, Access to Effective Recourse by Clients, Data Privacy and Security. She also highlights two other issues: fair pricing and non-discrimination. She emphasises that transparency is the […]
May 26, 2009
Responsible Finance Why it is Timely Now
In this video, Kate McKee, Senior Advisor, CGAP, discusses responsible finance and shares why it is the need of the hour. Kate further discusses how success of MF has attracted the attention towards client protection and transparency. She also mentions the formation of industry associations and drafting code of conduct as a step towards more […]
May 18, 2009
Are You Poor Enough? Client Selection by MicroFinance Institutions
This note addresses the issue of client selection by MFIs.
Feb 16, 2002