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Tag: Social performance management
Developing a Tool to Measure Client Satisfaction and Protection
This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons learnt by ASKI in this pilot and how this can be an effective management tool.
Jul 2, 2015
Understanding Over-Indebtedness
This video talks about over-indebtedness. The subject is ranked by microfinance industry stakeholders as the top risk facing the industry in 2012. Simply put, over-indebtedness is a situation where one takes on too much debt beyond one’s capacity to pay. When faced with such situation, the poor takes on further sacrifices in basic quality of […]
Sep 26, 2013
Rethinking microfinance: This time with rules
Microfinance sector has received major setback with the rise in instances of corruption – unfair interest rates, cover-ups, suicides. Can SPM help restore faith in the system?
Jun 28, 2013
Responsible Finance: Concepts and Challenges
This Note highlights the relationship between responsible finance, social performance management and client protection and discusses the opportunities and challenges for MFIs.
Jul 20, 2012
What Makes ServQual a Distinctive Tool for Client Protection?
This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a distinctive tool for unveiling clients’ insights on the client protection.
Jul 12, 2012
Client Protection Lessons for the Microfinance Sector
This Note explains how clients perceive ‘client protection’ and what the stakeholders can do to fulfil clients’ expectations for protection on financial matters.
Jun 19, 2012
Amit Garg and Anirban Roy