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Tag: Social performance management

Jesila Ledesma and Annielyn Obedoza-Pangan

Developing a Tool to Measure Client Satisfaction and Protection

This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons...
Jul 2, 2015
Video

Jesila Ledesma

Understanding Over-Indebtedness

This video talks about over-indebtedness. The subject is ranked by microfinance industry stakeholders as the...
Sep 26, 2013

Veena Yamini and Sunil Bhat

Responsible Finance: Concepts and Challenges

This Note highlights the relationship between responsible finance, social performance management and client protection and...
Jul 20, 2012

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Jul 12, 2012

Amit Garg and Anirban Roy

Client Protection Lessons for the Microfinance Sector

This Note explains how clients perceive 'client protection' and what the stakeholders can do to...
Jun 19, 2012

Alphina Jos, Minakshi Ramji, Shivshankar V and Stanley Thomas

Relative risk to the savings of the poor in Tamil...

In order to understand how poor people save and the relative risks involved, MicroSave conducted...
Jan 5, 2011
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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  • Ethical AI and data solutions
  • Enterprise & livelihood
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Expertise
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