This Note examines the current state of regulation on m-banking in India and concludes that...
This Note discusses Remittance, the most common entry point for mobile money systems as it...
Ritesh Dhawan, Minakshi Ramji and Nitin Garg
This Note focuses on feedback received from customers on the product offering, customer service, and...
Graham Wright, Angela Wambugu, Julie Zollmann and Daryl Collins
This Note makes the case that it’s time to re-think the process of financial education...
Minakshi Ramji, Ritesh Dhawan and Sachin Bansal
This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement...