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Month: March 2015

Premasis Mukherjee, Akhand Tiwari and Anup Singh

How Saving Is Influenced by Behavioural Biases

This Note analyses the trends through behavioural economics lens and tracks behavioural factors responsible for...
Mar 26, 2015

Akhand Tiwari, Anup Singh and Premasis Mukherjee

Examining Remittances Through A Behavioural Lens

Migrant workers, are unique client segment that interests financial service providers- specifically the digital financial...
Mar 25, 2015

Premasis Mukherjee, Akhand Tiwari and Anup Singh

Examining Micro Credit through the Behavioural Lens

This Note explores the behavioural explanations that govern design intricacies of microcredit and also the...
Mar 23, 2015

Doreen Ahimbisibwe

Bending the Rules for Better Customer Service is probably a...

Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...
Mar 20, 2015

Leena Anthony and Karthik Balasubramanian

The Better Service Agents Provide, The More Business They Do

The blog states that the better services provided by the mobile money agents has a...
Mar 18, 2015

Graham Wright

“Clients Should Be At The Centre Of Your Business” –...

The more you engage with customers the clearer things become and the easier it is...
Mar 18, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
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  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

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