Michael McCord

Michael is the Managing Director of The MicroInsurance Centre at Milliman, a consulting firm dedicated to generating access to valuable microinsurance products to 3 billion low-income people across the globe.

Michael is the Managing Director of The MicroInsurance Centre at Milliman, a consulting firm dedicated to generating access to valuable microinsurance products to 3 billion low-income people across the globe. He has also been the Chairman of the Board of Directors of the Microinsurance Network and the Regional Director of Africa at FINCA International.

Posts by Michael McCord

Lessons from MicroSave’s Action Research Programme 2001

This report documents the progress made under the Action Research Programme during 2001.

Lessons from MicroSave’s Action Research Programme 2001

This note documents the progress made under the Action Research programme of MicroSave during 2001. It draws lessons from eight institutions working as Action Research Partner (ARPs) in four countries.

The Feedback Loop- A Process for Enhancing Responsiveness to Clients Or, What Do We Do With All This Client Data?

This paper highlights results of feedback processes at five ImpAct partner institutions–bank for low-income market, two group-based microcredit institutions, member- owned financial institutions, and a savings and credit MFI.

Key Questions that Should Precede New Product Development

MFIs are looking at new product development as a way of responding to their clients’ needs. This note suggests six essential questions to be asked prior about new product development.

Enhancing Responsiveness to Clients through the Feedback Loop 

The note briefly discusses the eight phases in Feedback Loop and its significance in responding effectively to customer information.

Looking Before You Leap: Key Questions That Should Precede Starting New Product Development

This paper outlines some of the basic questions and issues that MFIs should address prior to embarking on the process of product development.

Microinsurance: A Case Study Of An Example Of The Full Service Model Of Microinsurance Provision Self-Employed Women’s Association (SEWA)

This case study is a part of a series of case studies designed to review insurance products offered to the poor by some of the most prominent organisations.

Microinsurance: A Case Study Of An Example Of The Provider Model Of Microinsurance Provision Gret Cambodia

This study is part of a case study series designed to review products of some of the more prominent organizations offering insurance products to the poor.