Nikhita is a Manager in MSC's Inclusive Financial Ecosystems capability. She has over eight years of working experience gained through projects with financial service providers, business correspondent network managers, government and quasi-government institutions, multi-lateral development organizations, banks, telecom providers, payment system providers, and social enterprises in India, Bangladesh, Nigeria, Kenya, and Indonesia.

Her areas of expertise include strategy and product development, agent network management, fintech support, behavioral research to design products and services, pilot testing, financial capability and content development, customer experience mapping, user-interface evaluation, monitoring and evaluation, market research, and marketing and communications strategy. She is passionate about innovation in technology for development purposes and using creative methodologies for learning.