Veena worked as a Specialist at MSC. She is a development practitioner with over 12 years of experience gained through projects in microfinance institutions (MFIs), banks, international aid organizations and industry associations. She is experienced in the areas of e-banking and m-banking, market research and product development, pilot testing, social performance management, client protection, process mapping, internal audit and control, strategic business planning, advanced human resources management and customer service.