Digital transformation for financial institutions- Opportunity and impact
Digital transformation offers financial institutions better efficiency, more customers, and greater profits. It can also provide an edge to the post-COVID recovery of organizations. Here’s how Equity bank transformed itself and increased profitability in the face of various adversities.
The digital journey of Shakti Foundation for Disadvantaged Women: a lesson for progressive MFIs in Bangladesh
The case study charts how Shakti Foundation for Disadvantaged Women utilized technology to address the challenge of offering a customer-centric savings product for low-income segments while managing associated risks.
Six aspects financial institutions must consider if they wish to serve young people
Many financial service providers (FSPs) wish to serve youth but lack appropriate products and services that suit their needs. In this blog, we highlight prominent aspects that financial institutions need to focus on as they design and deliver financial services to youth.
Financial Service Providers (FSPs) have embraced the drive to promote financial inclusion. However, many feel that the investment made in reaching out to these segments may not be commensurate with the benefits they stand to gain. In this blog, we discuss how FSPs can determine whether it is worth serving certain segments and we specifically focus on the business case to serve the youth.
Navigating the new normal: Can behavioral sciences help?
This note focuses on the situation of COVID-19 in India and the government’s communication efforts during the pandemic. Based on MSC’s research with low- and middle-income households, it highlights how these efforts can be strengthened through the adoption of a Social Behavioral Change Communication (SBCC) campaign.