Category: Presentation

The presentation presents evidence from Asia and Africa on the role of G2P in enhancing women’s economic empowerment. G2P programs have an overwhelmingly positive impact on the household and women’s agency. Governments should utilize gender-disaggregated data and remain sensitive to social norms to improve G2P policy design.

The presentation reveals evidence from India on female beneficiaries’ experience of receiving G2P (DBT) in India. Almost all women reported that G2P programs benefited both them and their households. Yet a few lacked a positive outlook on G2P transfers, as they faced hurdles when they tried to move outside their homes independently and did not have agency over the G2P payments.

This strategic insights deck combines insights from MSC’s multiple national-level studies on CICO agents in India and mentions specific recommendations for service providers to increase customer footfall at agent outlets.

Airtel Payments Bank had tailored its Bharosa account to suit the small savings needs of its rural clients. However, its agents could not get the required footfall at their outlets due to low client awareness levels. This deck covers a client communication concept we tested to increase product awareness of APB clients.

This deck highlights the predominant cash-in and cash-out (CICO) agent models in India across an agent’s lifecycle. It uses MSC’s extensive experience in the agent space from across the globe, and synthesizes it for industry players.

Incentives remain a critical factor besides others to steer agents’ decision-making to onboard or continue their business with a particular agent network manager (ANM). The level of compensation affects the motivation of BC agents and, in turn, the quality of service they provide through these agent outlets. This deck analyzes the journey of the FinTech platform Eko and how its new incentive structure for its large network of agents impacted their business.