George Muruka and Ian Robinson
Do Financial Service Providers really understand the needs and perspectives of savings group members in...
This blog shares some insight on how DFS providers can benchmark customers to agent ratios
Vera Bersudskaya and Mike McCaffrey
A person cannot decide to use a financial service until it has been extended within...
This blog shows how providers should track their agent inactivity carefully to understand its causes...
Vera Bersudskaya and Mike McCaffrey
This article summarizes recommendations from a newly released paper titled “Agents Count”, containing some initial...
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