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    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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Category: Blog

Vera Bersudskaya

Three steps to keeping bank agents happy

This blog recommends three ways that banks can ensure their agents are happy and actively...
Apr 20, 2017

Mohit Saini

Designing User-Friendly USSD Interface for Digital Financial Services

This note focuses on key user insights explaining the preference for USSD, which should remain...
Apr 7, 2017

George Muruka and Ian Robinson

Do Financial Service Providers Really Understand Savings Group Members?

Do Financial Service Providers really understand the needs and perspectives of savings group members in...
Apr 4, 2017

Vera Bersudskaya

Bench marking customer to agent ratios

This blog shares some insight on how DFS providers can benchmark customers to agent ratios
Mar 29, 2017

Vera Bersudskaya and Mike McCaffrey

Getting it right: Why counting mobile money agents accurately matters

A person cannot decide to use a financial service until it has been extended within...
Mar 6, 2017

Vera Bersudskaya

Targeting agent activity to increase returns

This blog shows how providers should track their agent inactivity carefully to understand its causes...
Mar 6, 2017
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