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Category: Publication

Jesila Ledesma and Annielyn Obedoza-Pangan

Developing a Tool to Measure Client Satisfaction and Protection

This note highlights how ASKI went about piloting the CSPS. The note also brings- lessons...
Jul 2, 2015

Premasis Mukherjee

Mobile Insurance Trends: The Curious Case of India

Our India Focus Note 118 discusses how the growth of the telecom industry in India...
Jul 1, 2015

Ignacio Mas and Mike McCaffrey

Designing Successful Distribution Strategies for Digital Money

In this report Ignacio Mas and Mike McCaffrey document the variety of ways in which...
Jun 30, 2015

Alekh Sanghera, Ankush Khanna and Lokesh Singh

Setting Public Distribution System Right: Touchstone Case for Direct Benefit...

In this note on the Public Distribution System (PDS), we compare three alternative distribution models:...
Jun 29, 2015

Premasis Mukherjee

Loyalty based Mobile Insurance: Is Design Aligned to Business Objectives?

In this Note, we discuss shifting strategic objectives of telecom operators / mobile network operators...
Jun 25, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

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