The report “Unlocking Smart Supervision in the Pacific” provides a detailed analysis of current regulatory technology readiness among Pacific Island central banks, which identifies institutional, legal, and technical gaps. The report proposes a phased rollout of a collaborative, modular SupTech solution governed by regulators. The solution is designed to automate data collection, enhance risk-based supervision, and support financial inclusion. This approach emphasizes regional cooperation, cost efficiency, and sustainable innovation. The report seeks to build resilient regulatory frameworks with a measurable impact within two years.
Godfrey is not alone. Uganda’s MSMEs and farmers form the but struggle with the growing impacts of climate change. Droughts are now more frequent and prolonged, which disrupts rain-fed farming and pastoral systems. The 2010–2011 drought alone led to losses worth USD 1.2 billion, which is approximately 7.5% of Uganda’s GDP. In the cattle corridor districts of Nakasongola and Masindi, drought consistently ranks as the most severe hazard, as it dries up water points and destroys pastures. Recurrent drought also causes slow-onset impacts, such as land degradation and desertification, which strip pastures, exhaust soils, and depress future productivity.
For lenders, these shocks drive arrears, delay repayments, and distort credit demand. The default strategy in such conditions is to withdraw from the market. However, they reveal a pathway for innovation, which includes adaptation efforts to generate finance opportunities if lenders can design products aligned with seasonal shocks and recovery periods.
This is where locally-led adaptation measures become crucial. Part one of this series showed how community-level LLA tools help households map hazards and cocreate adaptation options. This second part shifts the focus to the middle tier of MSMEs and their lenders. MSMEs are often banked and have cash flows with repayment capacity, which allow lenders to underwrite adaptation investments. They anchor value chains and provide crucial market services, yet remain climate-exposed.
MSC’s LLA toolkit for IFSPs (LLA-IFSP toolkit) is built for this tier. It enables lenders to trace climate impact pathways across household journeys, from hazards and vulnerabilities to impacts on livelihoods and supply chains that include inputs and outputs. Lenders can adjust product structures and translate MSME insights into phased, financeable plans.
Against this backdrop, MSC partnered with FINCA Uganda to pilot its LLA-IFSP Toolkit. The exercise exposed material climate risks in FINCA’s portfolio, which clarified client adaptation needs, and generated product concepts that aligned with seasonal cash flows. It highlighted climate change as a risk to manage and an opportunity to expand the customer base. This approach could improve portfolio quality, de-risk existing lending, and place climate risk at the core of the ESG strategy.
Preparation is the key
Before the application of the toolkit, secondary research is vital to understand the nature of climate risks and past activities in the locality. This requires a deeper examination of the current climate hazards and impacts, which are expected under different representative concentration pathways (RCPs) and shared socioeconomic pathways (SSPs). This knowledge will be essential for the discussion of future climate scenarios with participants in the field-based exercises.
Insights from the toolkit
Tool 1: Supply-side risk analysis
The tool highlighted how drought stresses FINCA’s loan book. The findings were stark, as approximately 25% of FINCA’s clients are in climate-sensitive sectors. During droughts, these borrowers consistently missed one to two installments per cycle. This pattern increased PAR≥30 by 0.5–1%, with projections that suggest it could double to 1–2% within three years.
The data revealed that recovery is possible. Post-event loan cohorts appeared significantly cleaner, which shows that the problem is not weak underwriting or poor repayment culture, but the strain the households faced during droughts. Grace periods and moratoriums can give clients the time they need to recover.
Subsequent tools (2-7) that were implemented in the field comprised:
Tool 2: Mapping climate hazards
Participants use this tool to identify climate-hazard-prone zones and track changes in hazard patterns. Here, farmers rated drought severity as “five out of five.” They reported longer dry seasons. The farmers explained how enclosures and new veterinary rules hindered coping strategies, such as relocation of cattle to lakes.
Tool 3: Vulnerability assessment
This tool used the DFID’s sustainable livelihoods framework to map resilience across five capitals, which reveals the fragility of rural households when droughts strike.
Natural capital erodes as water sources dry up, pasturelands degrade, and elevated temperatures reduce crop and livestock productivity.
Physical capital has also degraded. Kraals, the wooden enclosures that protect cattle, collapse under drought stress and termite damage, which causes livestock to escape. This results in fines for encroachment on private land.
Financial capital is razor-thin. Most farmers work with little savings and limited access to credit, which hinders recovery after a single failed season. VSLAs and informal lenders are unable to support large-scale investments in adaptation.
Social capital remains essential, but it has limits. Neighbors share small amounts of fodder or drugs with each other. Yet, such help is limited in scale and cannot sustain households through prolonged and widespread shocks.
Human capital is under immense stress. Drought dries up fields, water sources, and pastures. Hired laborers and men often migrate in search of work, which leaves women and children to shoulder additional burdens.
Tool 4: Climate-related impacts
Participants analyze how climate hazards interact with vulnerabilities to create direct and indirect impacts. They trace impacts through value chains, which reveals the ripple effect. Direct impacts include crop failures, storage losses, livestock stunting, and livestock mortality. Meanwhile, indirect impacts include lost contracts, inflated input prices, reduced access to formal and informal credit, and reputational damage.
Tool 5: Adaptation options currently
This tool looks at how MSMEs have already adapted to climate stress and whether those strategies are sustainable. It helps distinguish between temporary coping mechanisms that merely keep businesses afloat versus genuine adaptation that builds their long-term resilience. An assessment of coping strategies revealed that farmers sought short-term fixes. The farmers adjusted feed times and shifted meals to cooler hours of the day so animals could withstand heat stress. They purchased additional grass, often at high cost, to replace depleted pasture. They also hand-carried water to livestock, a labor-intensive task to compensate for dried-up sources. These measures kept animals alive in the immediate term but placed heavy burdens on household labor and savings.
Tool 6: Prioritization
Participants brainstorm and evaluate potential adaptation options based on availability (is it technically feasible?), accessibility (can we implement it?), and affordability (can we sustain it?). This ensures that final plans reflect realistic, context-appropriate solutions rather than wishful thinking.
In practice, the prioritization exercise revealed a sharp divide. Farmers consistently ranked long-term investments, such as boreholes, feed stores, and fencing, as suitable measures to tackle droughts. Yet, they also considered these options the least feasible, as finance was out of reach.
The MSMEs are not short on ideas, discipline, or clarity. These enterprises know what works and can develop detailed, budgeted roadmaps for adaptation. Yet, well-designed plans fail to take off without suitably designed financial products and models or incentives that can make these adaptation assets bankable.
Tool 7: Farmer’s adaptation plans
The process culminates in a detailed action plan that specifies activities, milestones, timelines, costs, funding sources, and responsible stakeholders. Farmers presented strong and implementable plans, which include boreholes to secure water, feed stores to stabilize nutrition, and fencing to protect cattle, among others. These plans also included suppliers, installation details, and seasonal repayment calendars that match cash flows. Despite strong business cases, no plans were accepted due to credit ceilings or perceived risk.
The path forward
The pilot highlights the urgent need for inclusive financial service providers to adapt their products and processes to meet the resilience needs of farmers.
Redesign loan products
Introduce seasonal repayment schedules aligned with harvest or livestock fattening cycles
Develop phased lending that supports long-term investments in manageable tranches
Recognize adaptation as bankable
Treat investments such as boreholes, feed reserves, and veterinary certification as productive assets
Bundle credit with adaptation services such as insurance, agronomic advice, and input supplier linkages
Manage portfolio risks
Mainstream climate risk into credit assessments and provisioning
Use early warning systems and local data to predict repayment challenges
Partnerships and funding
Mobilize concessional finance, guarantees, and parametric insurance to de-risk adaptation lending
Partner with development agencies, insurers, and technical experts to support farmers with credit.
A path from risk to resilience
MSMEs are at risk when labeled as “climate risky” without changes in how finance is delivered. This approach could cut MSMEs off from credit entirely when they need it most. In such cases, climate finance that focuses on risk recognition without product redesign leads to exclusion, rather than resilience.
The LLA toolkit helps avoid this trap. It shows lenders how to lend differently and not less. Lenders can align repayment terms with seasonal hazards. They treat adaptation assets, such as boreholes and feed stores, as bankable, and phase credit to manage exposure. Consistent with this toolkit, FINCA Uganda is committed to equip its customers with practical, user-friendly tools and resources to adopt a customer-centric approach in product design and delivery.
This change in approach acknowledges that farmers are not passive victims of climate change but active participants who plan, invest, and adapt. However, what these farmers lack is financial support. As a result, financial institutions can protect their portfolios. This approach enables MSMEs to adapt and demonstrate that climate resilience is not only necessary but also financially viable.
For Godfrey, this means he can have a borehole that keeps his herd alive. For FINCA, it means arrears that stabilize and a portfolio that holds. For both, it means resilience in the face of harsher seasons.
A high-level delegation from the Government of Ethiopia is undertaking a week-long learning and exposure visit to India to study the operational model and implementation strategies of the National Rural Livelihoods Mission (NRLM), India’s flagship program for poverty alleviation and women’s economic empowerment.
The visit, organized by the Ministry of Rural Development (MoRD), is centered on facilitating peer learning on how the NRLM has successfully mobilized over 105 million women into more than 9 million Self-Help Groups (SHGs), establishing a massive, resilient community-driven financial inclusion network.
Mission Scale and Financial Impact
Since its launch in 2011, the NRLM has been instrumental in creating one of the world’s largest community-driven development programs. A key area of interest for the Ethiopian delegation is the scale of financial inclusion achieved:
Women SHGs have accessed ₹11 Lakh Crore (Rupees Eleven Lakh Crore) in formal financial institution loans since 2013-14. This demonstrates the program’s success in building robust, scaled access to finance and sustainable livelihood ecosystems.
Delegation and Learning Objectives
The Ethiopian delegation is led by Ms. Sintayehu Demissie Admasu, Head of the Food and Security Coordination Office (FSCO), Ministry of Agriculture, Ethiopia. The delegation also includes senior officials from the Ministry of Women and Social Affairs, Disaster Risk Management and Food Security Commissions, and Regional Food Security Offices, along with representatives from the World Bank’s Social Protection and Livelihoods Team.
The exposure visit, spanning five days across New Delhi, Alwar, and Jaipur, will provide firsthand insights into NRLM’s evolution, policy architecture, institutional structure, and field-level implementation. The delegation will focus on the following key areas:
Policy and Governance
Understanding the policy vision and institutional framework driving the NRLM’s success.
Field Implementation
Practical observation of Self-Help Groups (SHGs), Village Organizations (VOs), Cluster Level Federations (CLFs), and Farmer Producer Organizations (FPOs) in Rajasthan.
Livelihood Models
Detailed study of how rural women collectively manage funds, engage in livelihood enterprises, and utilize digital tools for empowerment.
Speaking on the visit, Shri T. K. Anil Kumar (IAS), Additional Secretary, Ministry of Rural Development (MoRD), Government of India, emphasized the spirit of global partnership:
“This exchange reflects the power of South-South learning and the opportunity that India’s experiences offer to the rest of the world in leveraging community-owned and community-driven platforms for large-scale progress and inclusive development. India stands ready to share its proven, scalable models that enable other nations to adapt lessons from the NRLM platform for empowering rural women and reducing poverty.”
The Ethiopian delegation highlighted the transformative potential of the learning:
“India’s NRLM offers valuable lessons in how collective action, financial inclusion, and local governance can transform rural economies,” said Ms. Sintayehu Demissie Admasu. “Through this partnership, we aim to translate India’s success into practical strategies that strengthen Ethiopia’s rural livelihoods systems.”
The visit reinforces India’s commitment to sharing its successful development experiences with global partners.
Social commerce sellers have emerged as Indonesia’s new entrepreneurs. They pop up constantly in our social media feeds, selling everything from traditional snacks and handmade crafts to clothing and beauty products. Marketing their products through social media platforms like WhatsApp, Facebook and Instagram, they reach buyers directly through personal chats, one conversation at a time. Unlike formal e-commerce platforms, these sellers do not run online stores or manage complex logistics. Rather, they build relationships based on trust, timing and genuine personal connections.
For many women, social commerce offers an accessible way to earn income while balancing household and care responsibilities. With just a smartphone, they turn social media platforms like WhatsApp and Instagram into digital storefronts, showcasing creativity and resilience despite limited resources. The flexibility of this model allows them to stay in control of their time and income, making social commerce an important source of empowerment.
Taken together, social commerce sellers in Indonesia manage billions of dollars in merchandise, representing a rapidly growing subset of the country’s ecosystem of micro-, small and medium-sized enterprises (MSMEs). In fact, Indonesia is one of the world’s most active social commerce markets. In 2023, the country ranked sixth globally for active consumers, with 86% of Indonesians using social media platforms to transact. Women make up the majority of social commerce sellers: 64% of MSMEs in Indonesia are women-led and new entrants to social commerce are more than twice as likely to be women than men. The social commerce sector thus serves as a critical entry point for women’s economic participation.
Challenges faced by social commerce sellers
Despite their economic importance, social commerce sellers remain at the margins of policy conversations, financial services design and digitalization programs. Most also remain outside the reach of formal finance. They tend to face fraud risks, lack business training and rarely qualify for structured credit. Because most sellers are women, this exclusion reflects broader patterns of economic marginalization, where women’s informal and home-based enterprises are often undervalued and overlooked in formal support systems.
To better understand their challenges and needs, MSC (MicroSave Consulting) conducted a study of 458 social commerce sellers in seven provinces in Indonesia. Through this research, we identified four types of sellers who represent the unique journeys and needs of this group.
Four personas of social commerce sellers
For each of the four personas we developed, we looked at their characteristics as well as the limitations or challenges which might be holding their businesses back. This exercise helped us identify potential solutions for improving social commerce sellers’ incomes and resilience.
The Digital Explorer: Fitri sells homemade snacks through WhatsApp. She is curious about digital tools but feels overwhelmed. Fear of online fraud and debt keeps her from expanding her presence or applying for capital. With a small customer base, she values stability over fast growth.
Potential solutions: Fitri would benefit from bite-sized digital training and flexible community-based financial products.
The Community Nurturer: Ratna runs a handicrafts business. She mostly serves local customers and prefers face-to-face sales or WhatsApp chats with people she knows. Formal banking feels impersonal, so she relies on informal networks such as an arisan.
Potential solutions: She could grow her business with support that matches her pace, such as easy-to-use catalog apps and community-based savings and loan products designed for informal sellers.
The Market Observer: Rina sells household goods through WhatsApp Business and Facebook. She has built a solid customer base and is open to credit but avoids unclear loan terms with hidden fees. She prefers small, manageable steps towards growth.
Potential solutions: Low-risk microcredit and practical social media training could help Rina scale her business.
The Digital Hustler: Siti runs a fast-paced business across multiple platforms. She is ambitious and trend-savvy but lacks structure. She takes risks with credit and supply, often struggling with cash flow and profit tracking.
Potential solutions: Tools for inventory and cash flow management, as well as digital bookkeeping apps that help track income and expenses across platforms, could help make Siti’s business more sustainable.
Seeking solutions to the challenges faced by social commerce sellers
These four personas highlight the complexity of social commerce. The tools they use may be digital, but the challenges are deeply human. Solutions must be empathetic and tailored. Current programs often focus on onboarding MSMEs to formal e-commerce platforms, but that is not always what sellers want or need. Social commerce offers personal relationships, flexibility and control. Support should build on these strengths rather than steer sellers elsewhere.
Our research identified three key areas of support needed for social commerce sellers:
1) Formalization must offer clear benefits. Our study found that only 18% of surveyed sellers had a business registration number. Some unregistered sellers already track sales, manage inventory and access small amounts of credit, but the majority remain excluded from formal finance. For many, formalization feels like added bureaucracy without clear benefits. To encourage more sellers to formalize, registration must bring real advantages. It should provide priority access to credit, eligibility for government programs, or customized business support that fits the realities of women-led enterprises operating from home.
2) Platforms should enable easier transactions. Selling today is fragmented. Sellers chat on one app, transfer money on another, confirm through screenshots, arrange delivery separately. The process is clunky and prone to drop-offs. Sellers need smoother systems that integrate product listings, communication and payments. To address this issue, social media platforms, financial service providers and logistics partners will need to develop tools that streamline everyday transactions. The goal is not to replicate e-commerce, but to improve tools sellers already use, especially for women entrepreneurs who value flexibility and need ways to reduce friction in their sales process.
3) Trust must be reinforced. Trust is the foundation of social commerce but also its biggest risk. Sellers deal with fake orders, late payments or disappearing buyers. Customers worry about scams, fake products or unclear return policies. Unlike e-commerce, social media platforms lack protections. Sellers ask for trust features, such as verified profiles, secure payments and dispute resolution. These measures would not only make social commerce more reliable for all, but also provide greater safety for women sellers, who are disproportionately affected by online scams and harassment.
A path to inclusive growth
Indonesia’s social commerce sellers represent a powerful force for inclusive economic growth and women’s empowerment. To unlock their full potential, they need solutions that respond to their unique realities as women in a digital marketplace with limited time, informal work environments and reliance on trust-based relationships. Key solutions that can help them strengthen their livelihoods and grow their businesses include making formalization rewarding, improving platform design and reinforcing trust.
Social commerce sellers are already driving Indonesia’s digital economy. With the right support, they can also drive forward women’s economic empowerment, one chat at a time.
We conducted a study to examine how microenterprises in Bangladesh adopt digital platforms and what drives their participation. The research revealed that peer networks and platform representatives are crucial in the creation of awareness and trust. Retailers with prior digital experience usually onboard independently, whereas others depend on platform representatives for step-by-step guidance and to connect with new markets.
Indonesia continues to advance financial inclusion at a steady pace. The 2025 National Survey on Financial Literacy and Inclusion (SNLIK) reports that 80% of men and women now have access to formal financial services. This indicates a positive parity in financial access. However, this surface-level equality conceals structural disparities. Financial literacy, according to the SNLIK, remains comparatively low, with women’s literacy at 65% versus 67% for men. These numbers are even lower among informal workers and homemakers and range between 49% and 63%.
The G20 Empowerment of Women Working Group recognizes gender gaps in financial inclusion as a key concern, and the topic has now gained prominence in the broader G20 agenda. Indonesia’s Ministry of Women’s Empowerment and Child Protection (MoWECP) sought to support the Government of Indonesia’s meaningful participation in this dialogue. The MoWECP appointed MSC (MicroSave Consulting) to develop a policy note on women’s financial inclusion. The note will guide Indonesia’s delegation at the upcoming G20 2025 Summit in South Africa and inform evidence-based discussions to strengthen women’s financial health and well-being worldwide.
The 2024 G20 Summit in Brazil introduced financial health and well-being as key global priorities. This marked a shift from access-focused metrics toward outcome-driven indicators that reflect individuals’ ability to manage financial stress, build resilience, and achieve long-term stability. This policy note presents evidence-based recommendations that go beyond access and usage in alignment with the agenda. It focuses on outcomes that enhance women’s financial health and well-being.
The policy note is structured around four interconnected pillars:
Access to suitable financial products and services, which focus on the development of gender-intentional financial products and services;
Financial literacy and capability that enable behavioral changes for long-term financial health and resilience;
Digital and FinTech inclusion through inclusive and interoperable digital public infrastructure; and
Gender-intentional policy, regulation, and institutional strengthening through public–private partnerships.
The development process involved several stages, which included an extensive desk review, analysis of G20 members’ initiatives and policy priorities, and identification of international good practices. The paper underwent peer review by development partners such as the UN Secretary-General’s Special Advocate (UN-SGSA), J-PAL Southeast Asia, and Women’s World Banking. It was further refined through consultations with key Indonesian stakeholders, such as the MoWECP, the Ministry of National Development Planning (BAPPENAS), the Bank of Indonesia, the Financial Service Authority (OJK), the National Islamic Finance Committee, Women20, Business20, and G20 EMPOWER representatives.
The final policy note provides strategic recommendations to strengthen women’s financial inclusion and financial health in Indonesia. It also highlights potential areas for collaboration through the G20 platform. MSC reaffirms its commitment to support the Government of Indonesia through this initiative in its efforts to advance inclusive financial systems that empower women and contribute to sustainable economic growth.
Link to the policy note document in English: Policy Note G20
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