A key challenge for financial institutions serving the low-income market is how to optimise branch...
Lisa Parrott and Marion Hudson
Employee Relationship Marketing (ERM) is the process of creating, maintaining and enhancing strong, value-laden relationships...
This note discusses how falling costs of technology, competition and ability of electronic banking solutions...
David Cracknell, Graham Wright, Henry Sempangi, Peter Mukwana and Trevor Mugwang
This note documents the lessons learned in 2003 under the Action Research Programme of MicroSave....
Graham Wright and James Mwangi
This study provides Equity Building Society’s role in providing financial services in the underserved, low-income...