Anurodh Giri, Sonal Agrawal and Jesila Ledesma
This Note highlights the steps required to implement the ServQual tool, the rigorous process taken...
Puneet Chopra, Nitish Narain, Abhay Pareek, Nishant Kumar, Sharad Bangari, Sonal Agrawal, Akhilesh Singh and Ritika Srivastava
There has been a growing debate on whether greater integration and interoperability of banking and...
Premasis Mukherjee and Jitendra Balani
Insurance sourcing through bank agents is becoming increasingly popular. This Note suggests one perspective- how...
Jitendra Balani and Premasis Mukherjee
In this Note, we discuss the potential value for stakeholders in a situation where insurance...
This Note discusses how to calculate risk scores; how to develop and use risk monitoring...