This note proposes to focus on clients’ needs rather than on institutions or products. The...
David Cracknell and Henry Sempangi
This note focuses on understanding of processes and costs structures which in turn facilitates improvements...
This note lays out the principles and steps for designing effective staff incentive schemes. The...
This note briefly outlines the stages of product development for an MFI and categorises it...
This Note addresses the most common challenges faced by small to mid-size rural banks in...