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Tag: Agent network

Maha Khan

The Bricks and Mortar of Agent Networks: Training and Support...

While the first blog in this series explained how Indian Government mandates have determined the current character...
Nov 3, 2015

Ignacio Mas and Mike McCaffrey

More Sophisticated Agent Networks Signal a Maturing Digital Finance Industry

Agents are critical to the customer experience of digital money services because they represent the...
Jul 14, 2015
Video

The Helix Institute of Digital Finance

How do you compensate and support your agent network?

This video sheds light on lessons learnt about successfully and strategically compensating and supporting agents...
Jun 25, 2015

Michelle Kaffenberger

Responsible digital finance: Seven customer risks that need attention now

This blog reviews current evidence on customer risks, including nationally representative quantitative surveys from the...
Jun 23, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Mike McCaffrey

Scaling Your Agent Network

This presentation covers the agent network build-up strategy
Jun 17, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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