Skip to content
  • Subscribe
  • FR
  • Light Dark
  • About us
  • What we do

      Financial services

      • Banking, financial services, insurance (BFSI)
      • Government and regulators
      • Water, sanitation, and hygiene (WASH)
      • Social payments and refugees
      • Micro, small, and medium enterprise (MSME)
      • Agriculture and food systems
      • Education and skills
      • Digital and fintech

      Financial services

      • Banking, financial services, insurance (BFSI)
      • Government and regulators
      • Water, sanitation, and hygiene (WASH)
      • Social payments and refugees
      • Micro, small, and medium enterprise (MSME)
      • Agriculture and food systems
      • Education and skills
      • Digital and fintech

      Emerging areas

      • Gender equality, disability, and social inclusion (GEDSI)
      • Youth
      • Climate change and sustainability
      • Health and nutrition
      • Startup innovation and acceleration
      • Inclusive insurance
      • FinTech, digital lending, and platforms
      • Evidence and impact measurement (EIM)

      Emerging areas

      • Gender equality, disability, and social inclusion (GEDSI)
      • Youth
      • Climate change and sustainability
      • Health and nutrition
      • Startup innovation and acceleration
      • Inclusive insurance
      • FinTech, digital lending, and platforms
      • Evidence and impact measurement (EIM)

      Government

      • Technology and digital public infrastructure
      • Community and livelihood
      • Smart governance
      • Social protection
      • Microfinance
      • Skilling and jobs
      • MSME development
      • Central banks

        • Evaluation

      Government

      • Technology and digital public infrastructure
      • Community and livelihood
      • Smart governance
      • Social protection
      • Microfinance
      • Skilling and jobs
      • MSME development
      • Central banks
      • Evaluation

    Featured Insights

    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

  • Expertise

      Financial services

      • Government regulations and policy
      • Digital technology and channels
      • Products and channels
      • Policy and strategy
      • Organizational transformation
      • Design thinking and innovation
      • Data insights

      Financial services

      • Government regulations and policy
      • Digital technology and channels
      • Products and channels
      • Policy and strategy
      • Organizational transformation
      • Design thinking and innovation
      • Data insights

      Emerging

      • Training
      • Catalytic finance
      • Research, evaluation, and analytics
      • Responsible financial systems – empowering trust, driving Inclusion
      • Institutional development
      • Policy and regulation
      • Product development

      Emerging

      • Training
      • Catalytic finance
      • Research, evaluation, and analytics
      • Responsible financial systems – empowering trust, driving Inclusion
      • Institutional development
      • Policy and regulation
      • Product development

      Goverment

      • Research
      • Risk management
      • Strategy development
      • Marketing and communication
      • Program management
      • Capacity building
      • Channel development

      Goverment

      • Research
      • Risk management
      • Strategy development
      • Marketing and communication
      • Program management
      • Capacity building
      • Channel development

    Featured Insights

    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

  • Library
  • Our clients and partners
  • Proposals
  • Careers at MSC
  • Contact us

Tag: Agent network

Maha Khan

The Bricks and Mortar of Agent Networks: Training and Support...

While the first blog in this series explained how Indian Government mandates have determined the current character...
Nov 3, 2015

Ignacio Mas and Mike McCaffrey

More Sophisticated Agent Networks Signal a Maturing Digital Finance Industry

Agents are critical to the customer experience of digital money services because they represent the...
Jul 14, 2015
Video

The Helix Institute of Digital Finance

How do you compensate and support your agent network?

This video sheds light on lessons learnt about successfully and strategically compensating and supporting agents...
Jun 25, 2015

Michelle Kaffenberger

Responsible digital finance: Seven customer risks that need attention now

This blog reviews current evidence on customer risks, including nationally representative quantitative surveys from the...
Jun 23, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Mike McCaffrey

Scaling Your Agent Network

This presentation covers the agent network build-up strategy
Jun 17, 2015
  • 1
  • …
  • 4
  • 5
  • 6
  • 7
  • 8
  • …
  • 10
Subscribe to us now

Join our community and be the first to get exclusive updates of our work and more. Subscribe now and become part of our vibrant network!

Sign up now
Our brands
    •
  • m4d
msc-white-logo

MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible Financial Systems – Empowering trust, driving Inclusion
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

© 2025 MicroSave Consulting (MSC)

  • Terms of use
  • Privacy policy
  • Certifications
  • Code of business conduct
  • Quality assurance
This site uses cookies, by continuing your navigation, you agree with our Cookie Policy.